Cancellation & Refund Policy – Crown Dine
At Crown Dine, customer satisfaction is our priority. Please read our cancellation and refund policy carefully before placing an order.
1. Order Cancellation
Orders can be cancelled within a limited time after placing the order.
Once food preparation has started, the order cannot be cancelled.
Bulk orders, party bookings, and catering services may require advance notice for cancellation.
2. Refund Policy
Refunds may be provided under the following conditions:
Duplicate payment made by the customer.
Order not delivered due to restaurant-related issues.
Incorrect or damaged items delivered.
Approved cancellation before food preparation.
3. Non-Refundable Situations
Refunds will not be applicable in the following cases:
Incorrect delivery address provided by the customer.
Delay caused due to traffic, weather, or unavoidable circumstances.
Change of mind after order preparation.
Minor taste or preference-related concerns.
4. Refund Processing Time
Approved refunds will be processed within 5–7 working days.
Refund timelines may vary depending on the payment provider or bank.
5. Reservation & Event Cancellation
Advance payments for table reservations, parties, or catering may be partially refundable depending on the cancellation timing.
Last-minute cancellations may attract cancellation charges.
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